Privacy policy

Last review: February 26, 2024.

Who is responsible for processing your data?

The data controller is SCARPA PIUBELLA, S.L. (“AUDLEY”), with Tax ID No. B-56821614, registered with the Alicante Mercantile Registry, Volume 4632, Book 0, Folio 25, Page A-189034, Entry 1, dated December 18, 2023.

Contact details:

Postal address: Customer Service, Calle Los Luceros 24, 03600 Elda (Alicante), Spain.

Telephone: +34 621 051 715

Email: customerservice@audley.es

What type of personal information does AUDLEY collect?

SCARPA PIUBELLA, S.L. may collect the following personal information through the relevant forms: name, email address, postal address, telephone number, date of birth, gender, and credit card details (PAN + CVV2) in accordance with PCI DSS standards, or bank account number provided by the customer in the event of a refund.

This data is collected when the user visits the website, registers, places an online order, contacts AUDLEY, or participates in promotions or surveys.

AUDLEY also collects information regarding the user’s browsing activity on the website and interaction with the brand. All personal data is obtained directly from the data subject.

For what purposes do we process personal data?

The personal data of the data subject will be processed, as applicable, for the following purposes:

To manage and develop website registration, which includes creating browsing profiles to analyse preferences and interests and offer appropriate content, products and services.

To manage and process online purchases, handle orders and communicate their status via email and/or SMS.

To send information about exclusive promotions, new arrivals and personalised information via email, SMS or postal mail, which may involve profiling based on purchasing and browsing habits.

To personalise commercial communications according to the customer’s interests. These communications may be managed in the “Subscriptions” section under “My account”.

To respond to the exercise of ARCO+ rights, as well as to queries and complaints.

To manage and issue proof of sale documents, such as receipts and invoices.

How long will we retain the data?

AUDLEY will retain personal data only for as long as necessary to respond to queries, resolve incidents, improve services and comply with applicable legal obligations.

Data may be retained for a reasonable period even after the user ceases to use the services or the website. After this period, the data will be blocked in all AUDLEY systems.

What legitimises us to process the data?

AUDLEY processes personal data based on the following legal grounds:

Performance of a contract

Processing is necessary for the performance of the sales contract. The data subject must provide the data required for its proper execution; otherwise, the purchase cannot be completed.

Legal obligations

Processing of data for issuing invoices is based on compliance with legal obligations.

Consent

Where the data subject has given consent, the data may be processed for:

Website registration management.

Sending promotions, updates and personalised information.

Handling ARCO+ rights, queries and complaints.

Managing product availability alerts.

Withdrawal of consent will not affect the performance of the sales contract.

Legitimate interest

Processing is based on AUDLEY’s legitimate interest to:

Create browsing profiles.

Send personalised commercial communications.

Conduct satisfaction surveys to improve products and services.

This legitimate interest allows us to ensure website security, improve user experience and optimise the services offered.

To which recipients may we disclose the data?

Personal data may be disclosed to:

Companies within the AUDLEY Group.

Public authorities when required by applicable law.

Service providers and data processors that provide services to AUDLEY (couriers, communications providers, agencies, etc.).

AUDLEY does not sell personal data to third parties.

During the payment process, certain data may be shared with Klarna to assess eligibility for its payment methods, in accordance with its privacy policy.

Likewise, certain data may be processed by Google and other technology providers for analytical and advertising purposes, in accordance with their respective privacy policies.

How does AUDLEY protect personal data?

The website uses security measures such as firewalls, access controls and cryptographic systems to ensure data confidentiality and prevent unauthorised access.

Payment transactions are carried out through secure systems and confidential data is transmitted encrypted using SSL technology.

AUDLEY has adopted all necessary technical and organisational measures to ensure the security, integrity and confidentiality of personal data.

What are your rights regarding personal data?

The data subject may exercise their rights by sending a request to customerservice@audley.es.

Right of access	The right to obtain confirmation as to whether AUDLEY processes personal data and to access such data.
Right to rectification	The right to request the correction of inaccurate or incomplete data.
Right to erasure	The right to request the deletion of personal data where applicable.